Announcing our New Help Desk and Customer Service Software

SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.

The SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include:

• A support ticket system
• Online community
• Live chat software
• Knowledge base software
• A self-service helpdesk portal
• A fully integrated SIP-compliant softphone
• Call logging and VoIP
• Who's On visitor monitoring
• A task management system
• Time logging
• Multiple brand support
• Customer satisfaction surveys
• Helpdesk reporting and analytics
• Single Sign-On (SSO)